Collect payment cart

Zonos Collect provides a hosted payment page where consignees can securely pay customs duties, taxes, and fees for their international shipments. The payment process is designed to be transparent, secure, and accessible across multiple languages and countries.

Payment notification 

When you create a Collect quote, your customer receives an automated email with a secure payment link and clear instructions. The email shows your company information alongside shipment details to establish legitimacy and help consignees understand the source of their shipment.

The email notification includes:

• Secure payment link with unique identifier
• Shipment details and sender information
• Clear instructions for completing payment
• Your company branding and contact information

Payment page experience 

The payment cart displays transaction details and a complete breakdown of duties, taxes, and collect fees, but keeps your product pricing private. This transparency helps customers understand exactly what they're paying for while protecting your pricing strategy.

Consignees can:

• View detailed breakdown of all duties, taxes, and fees
• See shipment information and sender details
• Complete payment using secure payment methods
• Access the page in their preferred language

Supported countries and languages

The Collect cart URL automatically detects the customer's browser language and displays content appropriately, supporting 42 languages across 49 countries. Payment links expire after 3 months, giving customers ample time to complete payment at their convenience.

For a list of supported settlement currencies, see Stripe supported currencies.

Completing payment 

When completing payment, consignees have access to secure payment methods powered by Stripe. The system handles all payment processing securely without requiring additional implementation from merchants.

Once payment is completed:

1. The consignee receives payment confirmation
2. Zonos Collect immediately converts your quote to an order
3. Optional— You receive webhook notifications of the successful payment
4. The shipment can proceed for delivery

Contact information 

The contact information you provided when setting up your Zonos account will be displayed to the consignee. Your company name, address, phone number, contact email, and website are shown on the payment page and in email communications.

If you provide sender contact information when creating the quote, this information can also be displayed on the payment page to help establish the legitimacy of the shipment.

Customization options 

You can customize the consignee experience through your Dashboard settings:

• Email branding: Adjust branding for your Collect payment card and emails under Dashboard → Settings → Branding settings. Learn more.
• Company information: Update contact details and branding information under Dashboard → Settings → General
• Payment methods: Configure available payment options through Stripe settings